We very much welcome the positive feedback that we receive from our customers. Some of those comments are displayed here. The original correspondance is available to review by appointment at our office.
Thank you for the requested application forms. I enclose the completed forms and payment. Thank you for all your help and assistance. It was very much appreciated.
Mrs F, Dartford | 18th Jan 2013
Thank you for your cheque and notification that I had overpaid for my insurance. Your speed and efficiency is much appreciated.
Mr B by email | 31st Aug 2012
Thank you for your prompt and professional reply and service. Naturally I am pleased with the refund (of premium) but more to the point I would not hesitate to use your company again or to recommend you to my travelling friends.
Mrs J of Loughborough | 10th Aug 2012
Just a short note to thank you for your professional service. Just arranged travel insurance for my 90 year old Grandmother and compared to other companies, your service is second to none! Thanks again.
Ms K by email | 6th Aug 2012
Thank you for your prompt reply to my enquiry. The fact that I am unable to make use of it at this time is no relflection on your excellent services and value. I will do what I can to recommend your firm to my firends.
Mrs N from Leicestershire | 30th Apr 2012
Thank you for your help, that was great service....
Mrs S by email | 4th Aug 2011
Congratulations! Thats what I call service! I phoned you last Wednesday 15 June to purchase travel insurance wef 20 June. You said you did not deal over the phone but would send me an application form. This arrived next morning. I sent it straight back and today my policy has been delivered. Well done to you.
Mr M from Liverpool | 21st Jun 2011
I am writing to express my very grateful thanks to all members of your staff who cared for my husband and myself following his unfortunate illness recently whilst on holiday in Spain. He couldnt have wished for better and more effecient care and attantion from the moment he was suddenly taken ill...
Mrs M from Bexhill | 6th Jun 2011
Dear GTI, Many thanks for your quick response and documents as requested. Most impressed. Good customer service.
Mr S by Email | 23rd May 2011
My husband and I have been booking travel insurance with you for some years. I was delighted to see that my Travel Firm have changed their insurance to your goodselves and obviously I have booked our insurance through them.
Mrs P from Mansfield | 10th May 2011
I have been a satisfied customer for several years and will look no further.
Mr S by Email | 23rd Mar 2011
Thank you for your very prompt and efficient service which is much appreciated.
Mr J by Email | 7th Mar 2011
Many thanks for your sympathetic respopnse to my request. I would like to add that I have taken several of your policies over the years and find the general arrangement of the terms obviating the need for prior disclosure of pre-existing conditions most convenient.
Mr S from Hampton | 14th Feb 2011
Simply to thanks you for sending the Insurance Documents so promptly. All I have to do now is pack!
Mr G by Email | 14th Feb 2011
Thank you for your prompt reply and refund for my policy - it is very much appreciated as is all of your assistance in arranging holiday insurance.
Mr P from Sutton Coldfield | 1st Feb 2011
Many thanks for your help yesterday with amending my policy which I received this morning - great service.
Mr H by Email | 20th Jan 2011
Thanks very much for your rapid reply and info.
Mr T by Email | 14th Jan 2011
Many thanks for your help - superb customer service!
Mr W by Email | 5th Jan 2011
I enclose a Single Trip application form...Very many thanks for your kind assistance on the telephone.
Mrs H from Elstead | 24th Sep 2010
I enclose travel insurance application form. I have telephoned your office with queries on two occasions and have found your staff extremely helpful. Thank you.
Mrs P from Dursley | 15th Sep 2010
Thank you for the excellant impression your company has made on my introduction to you. When I rang an assistant answered without any waste of my time and money with the rigmarole so often associated with call centres! he was courteous and efficient and information arrived the next day. The application leaflet is neat, with clear, succinct information and a simple application form. And the cost is very reasonable.
Miss C from Nottingham | 19th Jun 2010
These days when you hear nothing but complaints about the service that people receive, it is refeshing to find a company where an application is sent one day and two days later a policy arrives on the doorstep. Thank you and give the person who issued it a pat on the back.
Mr J from Battle | 19th Mar 2010
Many thanks for your prompt response. Since I spoke with Matthew earlier who pointed me to the link of the website, I have read the policy document. My best regards to Matthew for attentive service.
Mr M by Email | 9th Nov 2009
Please find enclosed my application form and cheque. My thanks to Matthew for the courteous and prompt way in which he dealt with my enquiry.
Mrs P from Welshpool | 10th Aug 2009
Enclosed are my application form and cheque for travel insurance...Thank you for your prompt response to my enquiry and your courtesy on the telephone.
Mrs B from Northampton | 26th Mar 2009