5. Do I need to enter a screening reference when buying online?
If screening is a requirement for your trip, once completed you will be given a reference which you can enter. You will receive written confirmation of what has been agreed, directly from the screening company.
6. Can I insure for a Cruise?
All of our products cover cruises.
Single Trip covers up to £2,000 for cancellation, so is suitable for cruises up to that value.
Single Trip PREMIER provides up to £5,000 cancellation cover, so is more suitable for values between £1,501 and £5,000. Also includes other cruise specific cover.
Both products offer a Cruise Cover top up with extra essential sections for a small additional premium.
7. How can I extend my existing insurance?
If you are insured with us for your trip and need to extend the period of insurance as you have extended your travel, you need to contact us in good time by email or phone.
We will need to take some basic details and can then confirm the price. We will then need to email details to you and seek an email response to confirm your instructions. We can then take payment and alter your policy. A new schedule will be emailed to you to confirm.
8. How do I renew my Multi Trip insurance?
We will send you an email using the email address that you used when buying the insurance, inviting you to renew your insurance. This will be sent at least 1 month from your expiry date. There is no actual renewal process with this type of insurance so all you need to do is go online and buy another policy which will then run for a further full 12 months.
If you applied by post originally, we will send you a renewal letter with a new form enabling you to apply for a further 12 months cover.