Congratulations! That`s what I call service! I phoned you last Wednesday to purchase travel insurance for my trip next Monday. You sent me an application form which arrived next morning. I sent it straight back and today my policy has been delivered. Well done to you.
Dear GTI, Many thanks for your quick response and documents as requested. Most impressed. Good customer service.
I am writing to express my very grateful thanks to all members of your staff who cared for my husband and myself following his unfortunate illness recently whilst on holiday in Spain. He couldnt have wished for better and more effecient care and attantion from the moment he was suddenly taken ill...
My husband and I have been booking travel insurance with you for some years. I was delighted to see that my Travel Firm have changed their insurance to your goodselves and obviously I have booked our insurance through them.
Thank you for your very prompt and efficient service which is much appreciated.
I have been a satisfied customer for several years and will look no further.
Many thanks for your sympathetic respopnse to my request. I would like to add that I have taken several of your policies over the years and find the general arrangement of the terms obviating the need for prior disclosure of pre-existing conditions most convenient.
Simply to thanks you for sending the Insurance Documents so promptly. All I have to do now is pack!
Thank you for your prompt reply and refund for my policy - it is very much appreciated as is all of your assistance in arranging holiday insurance.
Many thanks for your help yesterday with amending my policy which I received this morning - great service.
Many thanks for your help - superb customer service!
Thanks very much for your rapid reply and info.
I enclose a Single Trip application form...Very many thanks for your kind assistance on the telephone.
I enclose travel insurance application form. I have telephoned your office with queries on two occasions and have found your staff extremely helpful. Thank you.
These days when you hear nothing but complaints about the service that people receive, it is refeshing to find a company where an application is sent one day and two days later a policy arrives on the doorstep. Thank you and give the person who issued it a pat on the back.
Many thanks for your prompt response. Since I spoke with Matthew earlier who pointed me to the link of the website, I have read the policy document. My best regards to Matthew for attentive service.
Please find enclosed my application form and cheque. My thanks to Matthew for the courteous and prompt way in which he dealt with my enquiry.
Enclosed are my application form and cheque for travel insurance...Thank you for your prompt response to my enquiry and your courtesy on the telephone.
Thank you for the excellant impression your company has made on my introduction to you. When I rang an assistant answered without any waste of my time and money with the rigmarole so often associated with call centres! he was courteous and efficient and information arrived the next day. The application leaflet is neat, with clear, succinct information and a simple application form. And the cost is very reasonable.
Thank you for your help, that was great service....
Thank you for your prompt reply to my enquiry. The fact that I am unable to make use of it at this time is no relflection on your excellent services and value. I will do what I can to recommend your firm to my firends.
Just a short note to thank you for your professional service. Just arranged travel insurance for my 90 year old Grandmother and compared to other companies, your service is second to none! Thanks again.
Thank you for your prompt and professional reply and service. Naturally I am pleased with the refund (of premium) but more to the point I would not hesitate to use your company again or to recommend you to my travelling friends.
Thank you for your cheque and notification that I had overpaid for my insurance. Your speed and efficiency is much appreciated.
Thank you for the requested application forms. I enclose the completed forms and payment. Thank you for all your help and assistance. It was very much appreciated.
thank you for your great service ,it is a pleasure to deal with a company like yours
Thank you for enclosing a duplicate application form
Thank you very much for your speedy and efficient service in respect of this matter. It was very much appreciated. I will certainly use your company again for any future insurance requirements.
Your staff are quite magnificent in that they have answered all my questions with courtesy and patience, especially the young man on the "front line" today. Thank you.
This is to let you know that we have returned from our holiday and there is no need for any claims. At our age (86 and 81 years) it was a pleasure to deal with your company. We will be in touch with you for our next holiday.
I thank you again for all your help (and patience) and to Philip for putting up with my calls. Thank you a nice team.
...we have completed our 28 day cruise and all went very well with no incidents to report. I want to thank you for the quick and easy way you dealt with our application for travel insurance cover. We will contact you again for our next holiday.
I have purchased your short stay for my daughter - very easy on your website. Painless
I write to confirm receipt of my Holiday Policy and to thank your employee Jon who gave outstanding service when I dealt with him. I was worried I had left it rather late to insure and he went out of his way to reassure me all would be well, even ringing me to confirm receipt of my application, and dealing with my unsuccessful attempt to insure online. So, a big thank you to Jon and to Global for ensuring my Policy has reached me in time.
Just to let you know I have returned safe and sound from my travels in Spain and to say thank you for your insurance. I tell other travellers how good your charging regime is for oldens like me and for those with pre-medical conditions.